The sale of perpetual licenses has been discontinued.

Current customers may upgrade their perpetual licenses to a new subscription package at any time. Contact customersuccess@smartdeploy.com for more information.

BASIC
ESSENTIAL
PREMIUM
Legacy
STARTER PLUS PRO
INSTANT INSIGHTS
Unlimited client installationsInstall the SmartDeploy client on all your machines to centrally monitor and manage from your Admin Console.
Basic reportingView information about machines on your network.
IMAGING & DEPLOYMENT
Computer imagingCentralized, single-image management across every machine your manage.
Platform Pack Library accessCustomer favorite! Our techs create and maintain model-specific device driver packages – so you don’t have to.
Offline image deployment (USB/DVD)Reimage computers offline using USB/DVD media.
Network deployment (USB/DVD or WDS)Reimage computers using deployment packages stored on your network.
Console push deploymentsPush images, applications, drivers, tasks, and updates over your existing network from your centralized Admin Console.
Multiple admin accessAbility for multiple admins to collaborate more efficiently from anywhere.
MulticastDeploy to 25 or more devices at once without saturating your network.
Wake-on-LANRemotely wake a PC on your network for a scheduled deployment.
Application DeploymentDeploy Applications Packs from your Admin Console.
Application Pack library accessEnjoy unlimited access to our Application Pack library and create your own custom Applications Packs for deployment to your users.
Basic notificationsReal-time status notifications for basic actions like library rebuilds.
Advanced notifications Coming in 2021Real-time status notifications for computer management actions and more.
CLOUD SERVICES
BoxManage remote computers using your existing Box cloud storage. No VPN connection necessary.
DropboxManage remote computers using your existing Dropbox cloud storage. No VPN connection necessary.
Google DriveManage remote computers using your existing Google Drive cloud storage. No VPN connection necessary.
OneDriveManage remote computers using your existing Microsoft OneDrive or OneDrive for Business cloud storage. No VPN connection necessary.
DAILY MANAGEMENT
Remote script executionChoose from our library or create your own scripts to deploy individually or as part of your image.
Remote wipeProtect from data loss when a computer is lost or stolen, or a remote worker is terminated.
User Data MigrationRetain the user’s data when reimaging their existing device or setting up a new one.
Platform Pack update deploymentAutomatically keep device drivers up to date on your endpoints with real-time monitoring and one-click driver update.
Basic Asset Management Coming in 2021Coming Q4 2021. Contact your Account Manager for more information.
SUPPORT & MAINTENANCE
Major and minor version upgradesNew version releases include new features, advanced functionality, and support for the latest Windows 10 versions.
Email supportWork with our technical support team over email to resolve issues quickly.
Phone supportWork with our technical support team over phone to resolve issues quickly.
Essential and Premium
Platform Pack requestsRequest that SmartDeploy technicians create a new Platform Pack for you.
* * * *
Application Pack requestsRequest that SmartDeploy technicians create a new Application Pack for you.
* * *
Training and consultingCustomized virtual training and consulting add-on to assist with initial setup or advanced configurations. Available in one hour increments.
* * * *

*Additional terms may apply

Want to see what is included in your existing Basic, Essential or Premium package?

Frequently Asked Questions

The following policies apply to legacy customers with perpetual licenses with a current services and support subscription

How do I upgrade my legacy licenses to a subscription package? 

We would be happy to help! Please email your Customer Success Manager, customersuccess@smartdeploy.com, and we will work with you to upgrade your account. 

Learn more about our Perpetual Features and Benefits

What are the benefits of moving to SmartDeploy Stater, Plus or Pro? 

Our subscription packages offer more flexibility to select the deployment methods, product features, and advanced configurations that make the most sense for your team. Also, as we continue to roll out new customer-requested features, many will only be released in our current subscription packages.  

Learn more about our Perpetual Features and Benefits

How is SmartDeploy licensed? 

A license is required for each device you and your team will manage with SmartDeploy. This includes deploying images, applications, scripts, tasks, and drivers. 

Learn more about our Perpetual Features and Benefits 

Can I purchase additional licenses? 

Yes, you can easily add licenses under our current Starter, Plus, or Pro subscription model. Please contact customersuccess@smartdeploy.com for more information.

Learn more about our Perpetual Features and Benefits

How do license overages work? 

By default, you will be allowed some overage as a courtesy so you and your team can complete any weekend or after-hours projects (we don’t want to leave you stranded!). You will be billed $50 per license, 30 days after your initial overage, so we encourage you to contact your Account Manager to add licenses prior to (or within 30 days of) exceeding your license count. 

You can request that we do not allow for any overage on your account by contacting customersuccess@smartdeploy.com. Visit  smartdeploy.com/account to view your license usage. 

Please note, you are responsible for paying for licenses you have used, and failure to do so may constitute an account that is not in good standing and therefore services may be disrupted for non-compliance. 

Learn more about our Perpetual Features and Benefits

How many times can I reimage a device? 

With a perpetual license, you can reimage a device as many times as you want. Once a device is licensed, you can reimage, deploy applications, update drivers, or perform any other SmartDeploy action on that device without using up additional licenses. 

Learn more about our Perpetual Features and Benefits

Where can I see my license usage?

You can view and manage your account information, including license usage at smartdeploy.com/account.

What are your standard business hours?

We are open 8:00 AM to 5:00 PM, Monday through Friday, Pacific time. Our office observes and is closed for all major U.S. Holidays.

What happens if I let my services & support subscription lapse? 

If your Basic, Essential or Premium support lapses, you will lose access to product functionality, Platform Pack library access, email/phone support, and new versions. Additionally, you will no longer be eligible to renew these legacy support packages. If you decide to come back, we’ll work with you to find the right package from one of our current offerings. 

Learn more about our Perpetual Features and Benefits

Can I renew for less licenses than I own? 

Yes, but if you choose to renew for fewer licenses than you own, those licenses will be forfeited. Often the cost to renew the services and support subscription is less than if you need to re-purchase licenses at a future date. You may also consider a subscription package that fits better for your environment. 

Learn more about our Perpetual Features and Benefits

What happens if I replace a licensed device? 

Your services and support subscription allows you to reallocate a license when your device reaches end-of-life. Devices reach end-of-life when it is not possible for them to be managed by SmartDeploy anymore. End-of-life examples include, returning a device to the manufacturer, donating a device to an outside organization, recycling, or destroying a device. When a device reaches its end-of-life, if your account is in good standing you may reallocate the license associated with that device. 

Per-deployment licenses are not eligible for reallocation benefits. 

Learn more about our Perpetual Features and Benefits

Can I purchase training and consulting hours? 

Yes, you can purchase training and consulting by the hour with one of our support technicians. These virtual sessions are available to help with advanced setup and configuration of SmartDeploy beyond the scope of normal support assistance. Contact your Customer Success Manager for more information and pricing. 

Learn more about our Perpetual Features and Benefits 

Can I request an Application Pack be created? 

Yes, if you’d like our technicians to create an Application Pack you can request it here

They’re also very easy to create on your own. You can find a how-to video and additional information here

Please note, our ability to create and distribute an Application Pack is reliant on the availability of the installation files, the ability to redistribute the 3rd party software, and compliance with the SmartDeploy SLSA. Currently, there is no charge for Application Pack creation. 

Learn more about our Perpetual Features and Benefits

Do I need to license the device where I install the SmartDeploy Console?

No, you can install the SmartDeploy Console on as many IT workstations as you need. Licenses are only required for the devices you license with SmartDeploy.

What do I need to know about Microsoft Licensing?

Microsoft and other third party software have special reimaging rights. In most cases, a volume license agreement is required which may include specific media and product keys. More details are available in this helpful guide.

You are responsible for maintaining compliance with the use terms of the various software vendors you use in your imaging and deployment processes with or without SmartDeploy.

Have questions about your support renewal?
Contact your Customer Success Manager